Shipping, exchanges and refund Policies
General Shipping Policy:
Please allow 3-4 weeks delivery time for free shipping option
Maxflightstick Products are made-to-order and take an estimated 3-6 months before delivery is completed. They are also subjected to ADDITIONAL Canadian, U.S. & U.K Customs & Duty Fee's.
Changes, error corrections or a cancellation of an order must be placed WITHIN 24 hours of "PURCHASE". If your order was damaged in shipment or you have received defective/incorrect product (ex: wrong sizing or color), please contact us and provide the necessary details and or required documentation/photos to confirm product damage and or other applicable reason to request a return/exchange or refund. Please read over our return and refund policies. We will be happy to work with you to ensure your happiness and enjoyment of our product(s)!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.